Terms & Conditions
Terms and Conditions
By purchasing tickets or other products the customer commits to a contract between himself and the organiser/supplier only. ARENA LEIPZIG acts as agent for tickets or other products merely on behalf of each organiser and is instructed to process the purchase by the customer.
Tickets or other products are sold to end customers only.
The quoted ticket prices include pre-selling and handling fees as well as VAT. ARENA LEIPZIG charges €6.50 for sending tickets or other products to the customer. This includes postage, transport insurance and packaging. Delivery costs for packaging and postage into European countries are charged at €11.50.
By entering and sending all necessary data for processing the payment via internet or telephone, the customer agrees to a contract offer. ARENA LEIPZIG accepts that contract offer by issuing a booking reference via email or telephone. This reservation is binding for the ARENA LEIPZIG for up to 1 week upon receipt of the order.
Ordering tickets is generally binding under the resolutive condition that the ordered amount of tickets or other products are not or no longer available in the chosen price range upon receipt of payment and after the given reservation period.
Tickets are non-returnable and non-refundable! Changes in programme and artists are not intended, however, the right to it remains reserved and there is no entitlement for refund. In case an event is cancelled, the ticket is refunded but not the costs for transport.
Payment of the tickets or other products is only possible in advance, by credit card, direct debit, or, when picking up the tickets or products personally at the ARENA LEIPZIG box office, by cash or direct debit card (EC card). We reserve the right to carry out a creditworthiness check when first-time orders/customers are paying by direct debit.
The necessary processing, storage and use of personal data is in accordance with the regulations of the “Bundesdatenschutzgesetzes” (Federal data protection act). All data supplied online by the customer (address details, credit card details, etc.) are automatically encoded and treated with strict confidence when being transferred to ARENA LEIPZIG.
When supplying your email address during your order or query you will automatically be added to the mailing list of the ARENA LEIPZIG newsletter. You can have your email address removed from that list by sending a short email to firstname.lastname@example.org.
ARENA LEIPZIG does not take liability for correctness, completeness or topicality of the information given online. As soon as ARENA LEIPZIG is informed about cancelled or changed events, the ticketholders are contacted on the condition that they have supplied a valid email address upon purchase.
Should single regulations of these terms and conditions become void, the validity of the remaining regulations is not affected. Court of jurisdiction is Leipzig. The law of the Bundesrepublik Deutschland applies
Last update: 11th of May 2012